Customers are tired. Tired of brands promising the world, and then delivering nothing that comes close. In fact, 55% of consumers have ghosted a brand that broke its promises in the last 12 months.
Armed with the power of creativity, strategy and data, helia is a customer engagement agency on a mission to close the w-i-d-e gap between what brands say and do. We can help your brand to keep its promises – and then, to live and breathe them every single day.
The results? Customers who love you. Lasting loyalty. And – of course – better business. But don’t just take our word for it...
As the UK’s largest Armed Forces charity, the Royal British Legion promises to never forget those who have served and sacrificed. But 40 years after the Falklands War, 1 in 3 UK adults couldn’t even remember when the war happened. Let alone that 255 UK and Commonwealth lives were lost. So we created a living tribute for every single surviving Falklands veteran. Built from 15,356 hand-written notes of thanks and one stunning painting by Falklands war artist, Linda Kitson. A reminder to those heroes: we remember what you did. The Royal British Legion remembers. The nation remembers.
The last few years have not been kind to our railways. Since the pandemic shut everything down, strikes, delays and bad press have persisted. But depsite all of this, Avanti West Coast have stuck to their guns. Avanti believe that train travel should feel good. To deliver on this promise, we said no to Nectar and instead built Club Avanti. A rail loyalty programme that gives the people what they want: instant perks on sign-up (mmm, coffee), free journeys and generous rewards further down the line. All aboard the loyalty revolution?
Forget the power drill. Time is the busy tradie’s ultimate tool. So we made Toolstation the place for everything they need at speed. With emails that are faster to read. Products that are faster to buy. An app that’s faster to use. And – as a result – customers that are faster to love the brand. First, we bypassed their brick (ironic) of a catalogue using the power of QR codes. Then, we asked the nation to 'Witness the Quickness' of the Toolstation app. But this was more than a campaign or two – we made Toolstation lightning fast everywhere the brand touched.
