Creating meaningful digital experience

Welcome to ekino

ekino specialises in delivering omnichannel communication, customer experience and technology services and solutions. We combine data, technology and design to deliver meaningful experiences that transform your business.

A wide range of data and research informs everything we do. Inspired by insights, we craft innovative and scalable solutions, beautifully designed to really connect with people.

Our team of 50 specialists in London can easily scale to meet our clients’ needs through 500 digital experts of the global ekino network and 1,800 communication experts in the Havas King’s Cross Village (HKX).

Marketing Transformation Programme

Marketing Transformation Programme

Maersk is the world’s largest logistics company with revenues of over $39bn. As part of the wider HKX offering, ekino’s remit includes customer journey development, personalisation strategies, marketing technology and the strategic use of customer data. The overall aim of the programme is to deliver contextually relevant and highly personalised customer communications across all digital touchpoints at scale.

A space for transformation

A Space for Transformation

In 2018, ekino became a key strategic and delivery partner for JLL’s ongoing, EMEA wide Online Market Program (OLM). We were tasked with transforming the brand from a classic broker model to a best-in-class digital model, that mirrors B2C real estate best practice (such as Zoopla and Rightmove). Our work covers the full end-to-end activities including Research/UX and Creative Design as well as Development and Data/Analytics. At the end of 2019, the platform has seen a jump of +24% in conversion rate and +31% enquiries. The platform is now live in 12 countries.

A recipe for success

A Recipe for Success

One of the UK’s largest supermarket chain, Sainsbury’s, have been dedicated to helping their customers live well for less since 1869. However, research showed that customers’ perception of their food's quality did not match their stellar heritage. To change this they partnered with ekino to create the UK’s number one online food network, building a community designed around the emotional and practical needs of consumers. Sainsbury’s recipes receives millions of unique users every quarter and has continued to steadily grow, adding users, functionality and recipes month after month. Additionally, with continuing optimisation and personalisation, the average single order value generated through the site has neared the equivalent to the average shop at Sainsbury's.

Our clients

CarmignacInmarsatJLLLiberty Specialty MarketsReckitt